Delete your Our Chapters account

Our Chapters Ltd

Last updated: 25 June 2026

Delete your account in the app

The quickest way is inside Our Chapters:

• Open the app and sign in.
• Go to Settings.
• Tap Delete my account.
• Follow the confirmation steps.

In-app deletion permanently removes your account from our active systems, including your memories, photos, videos, voice notes, child profiles and invites.

Request deletion by email

If you cannot use the app, email us from the email address on your Our Chapters account. Include the words Delete my account in the subject line.

Email account deletion request

We may ask for reasonable information to confirm your identity before deleting the account. We respond to deletion requests in line with UK data protection law, usually within one month.

What gets deleted

When your account is deleted, we remove the personal data associated with your Our Chapters account from active systems, including:

• your parent account details;
• child profiles you created;
• memories, text, photos, videos and voice notes linked to your account;
• pending invites and family contribution records linked to your account.

Deleted data is purged from encrypted backups within our normal backup cycle, currently up to 30 days.

What we may keep

We may keep limited records where we have a legal reason to do so, such as payment, invoice, tax, fraud-prevention, security or dispute records. For example, basic billing and transaction records may be kept for up to 7 years to meet HMRC and tax obligations.

Subscriptions

Deleting your Our Chapters account does not automatically cancel an Apple App Store or Google Play subscription. If you have an active subscription, cancel it through the store where you bought it.

Questions

For questions about account deletion, data export or privacy rights, contact info@ourchapters.co.uk.